Faq
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Frequently Asked Question
At One Bank, we understand that managing your finances online can raise questions. To make your experience as smooth as possible, we’ve compiled answers to the most frequently asked questions. Whether it’s about opening an account, applying for a loan, or ensuring the security of your transactions, you’ll find all the information you need right here.
Opening an account is simple and fast. Just fill out the online form, provide the required identification documents, and validate your registration. Once approved, you will receive your credentials to access your client area.
We offer current accounts, savings accounts, and specific accounts for professionals and businesses. Each account provides benefits tailored to your financial needs.
Once your application is approved, the funds will be deposited into your account within 24 hours, depending on your contract conditions.
Yes, all your transactions are protected by advanced SSL/TLS encryption, ensuring the security and confidentiality of your personal and financial data.
Our banking fees are transparent with no hidden charges. You can view the full fee schedule on our website or in your client area. We also offer fee-free services for certain common transactions.
If you suspect fraud or see an unauthorized transaction on your account, contact our 24/7 customer service immediately for prompt assistance and follow-up.
Absolutely! Our team of advisors is available via online chat, email, or phone to answer your questions and guide you through your banking processes.
Our Bank Cards
At One Bank, we offer a range of bank cards designed to meet your financial needs, whether for everyday purchases or travel abroad. Our cards provide flexibility, security, and rewards to enhance your banking experience.
OneBank Debit Card
...No Annual Fees: Enjoy zero annual fees on our debit card for seamless transactions. Contactless Payments: Fast and secure contactless payments for your daily purchases. Instant Transaction Alerts: Get real-time notifications on your mobile for every transaction.
OneBank Credit Card
...Flexible Spending Limits: Tailor your spending limits based on your financial needs. Low Interest Rates: Competitive rates for easy credit management. Rewards Program: Earn points on every purchase, redeemable for travel, shopping, and more.
OneBank Premium Card
...Exclusive Privileges: Access VIP lounges, travel insurance, and concierge services. Higher Limits: Enjoy higher spending limits and tailored benefits for premium users. Travel Benefits: No foreign transaction fees and free ATM withdrawals abroad.