At One Bank, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our online banking services. By accessing or using our platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a) Personal Information
- Full name
- Contact information (email address, phone number, etc.)
- Government-issued identification (e.g., passport or ID)
- Financial information (account details, transactions, income)
b) Non-Personal Information
- IP address
- Device information
- Browser type
- Usage data (e.g., pages visited, time spent on the platform)
2. How We Use Your Information
We use your information to:
- Provide and manage your banking services.
- Process transactions and payments.
- Verify your identity to prevent fraud.
- Send account-related notifications (e.g., statements, security alerts).
- Improve our platform and user experience.
- Comply with legal and regulatory obligations.
3. Sharing Your Information
We do not sell your personal information. However, we may share it in the following cases:
a) With Your Consent
- To third parties you authorize for specific transactions.
b) With Service Providers
- Companies that assist us in delivering services, such as payment processors or IT support.
c) For Legal or Regulatory Reasons
- When required by law, regulation, or court order.
4. How We Protect Your Information
We implement robust security measures, including:
- Data encryption during transmission and storage.
- Secure access controls for sensitive information.
- Regular security audits and monitoring.
However, no system is entirely secure. We encourage users to protect their account credentials and report suspicious activity immediately.
5. Cookies and Tracking
Our platform uses cookies to:
- Enhance your browsing experience.
- Analyze website traffic and performance.
- Provide personalized content.
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect the platform's functionality.
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your data, subject to legal obligations.
- Data Portability: Receive your data in a portable format.
- Withdraw Consent: Revoke your consent for data processing where applicable.
To exercise your rights, contact us at contact@group-onebank.com
7. Retention of Information
We retain your data as long as necessary to:
- Provide services to you.
- Comply with legal and regulatory obligations.
Once retention is no longer required, we securely delete or anonymize your information.
8. Third-Party Links
Our platform may include links to external websites. We are not responsible for the privacy practices of these websites. Please review their policies before sharing your information.
9. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Users will be notified of significant changes via email or the platform.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: contact@group-onebank.com